Stackz Crash

[Granville]

I had just finished converting two stacks and closed down the converter and reloaded the Beta.  I got the splash screen and then the message the program encountered a problem and had to shut down.  Then I restarted my computer, and tried to load the Beta.  Same Message.  I uninstalled the Beta version, and reinstalled it.  Same issue.  I loaded the 06 version and it came up and is working.  Also, the conversions didn't save, which I did prior to the crash. 

[Chris]

Did you try holding down the shift key during startup?

I'm not sure I understand what conversions you mean - palm format, with the external tool? If they did not save, this is not related to Stackz 07, is it?

[Granville]

The conversion I was talking ab out was converting stacks from szm to pdb.  Usually when a crash occurs, people want to know what occurred prior to the crash.

This AM I uninstalled the beta, ran a disc cleanup to get rid of any conflicts.  The then downloaded a new beta from the site and reinstalled it.  It was confirmed installed.  Tried loading the beta and got the same response.  I am running XP Pro, on a Compaq laptop with 8 Gig free.  When I loaded the Beta, no other programs were running.  Last night when I went to bed I ran a complete virus scan and also ran Spybot.  No viruses and 2 1-clicks were found.  I use Disckeeper to keep the harddrive in good shape and defrag'ed.

Hope all this helps.

[Chris]

Thank you for this detailed report. Sorry if I have to insist, but did you hold down the shift key during startup of Stackz?

Known problem: A crash is ocurring if something is wrong with the menu state that is written to the registry (the collapsed/expanded state of menu entries). The library I'm using simply crashes in this case. Unfortunately I don't know yet how to avoid this erroneous setting, so I can't fix the problem... and I can't detect in advance if the setting is OK or not.

That's why I implemented the workaround to skip the loading step of the previous menu states and GUI layout if the shift key is held down during startup. So if you run into a crash at startup, please try holding down the shift key and starting Stackz again.

If somebody finds out how to reproduce this crash, I would be REALLY grateful!

[Granville]

Yes, the Shift  key works. 

[Chris]

Please see this message for further explanations.